LAST UPDATED · OCTOBER 11, 2026
Been There is a product of Osian, Inc. By using the Been There app or beenthere.social, you agree to these terms. If you don't agree, please don't use the Service.
Been There (the "Service") is operated by Osian, Inc. ("Osian," "we," "us"). Learn more at osian.ai.
You must be at least 13 years old to use the Service. By creating an account, you represent that you meet this age requirement.
You're responsible for the security of your account and for all activity under it. Don't share your credentials or create multiple accounts.
Been There has zero tolerance for objectionable content and abusive users.
You agree not to:
You retain ownership of content you post. By posting, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content within the Service.
You can report any post or profile from its menu, and block any user from their profile. We review reports within 24 hours, remove content that breaks these Terms, and remove the accounts of users who post it or abuse others.
Plans you build in Been There are private by default. When you publish a plan or share its link, the plan's title, venues, times, and any responses become accessible to anyone with the link and may appear in the in-app discovery feed.
The discovery feed surfaces plans authored by Been There editors (labeled as staff), plans shared by people you follow, and other published member plans. If another member remixes your public plan using the "Make it mine" flow, their version is a new plan authored by them — you are not credited as a co-author unless they choose to attribute you.
You can switch any plan back to private from its detail screen, which removes it from the discovery feed and breaks any shared link.
Been There uses Anthropic's Claude language model to power smart search and to summarize editorial coverage of venues. Smart search responses and editorial summaries may contain inaccuracies. Verify time-sensitive details (hours, availability, prices) directly with the venue before relying on them.
The Service displays information from third-party sources. We do not guarantee their accuracy. External links are provided for convenience and do not imply endorsement.
Some content on Been There links to articles published elsewhere. See Content and Sources for how we handle third-party journalism and how to request removal.
Been There offers an optional auto-renewing subscription called BT+:
Cancel any time in Settings → Apple ID → Subscriptions. Cancellation takes effect at the end of the current billing period.
Been There operates an A2P (application-to-person) SMS program for account verification, two-factor authentication, and plan-related notifications. By providing your phone number inside the Been There iOS app, you expressly consent to receive SMS messages from Been There at the number provided.
What you'll receive: verification codes when you sign in or enable two-factor authentication; transactional notifications when someone responds to or updates a plan you are part of. We do not send marketing or promotional SMS.
Message frequency: varies based on your activity.
Cost: message and data rates may apply based on your mobile carrier and plan.
Opt-out: reply STOP to any message to unsubscribe at any time. Reply HELP for help, or contact hey@beenthere.social. To re-subscribe, reply START.
Carriers: supported on AT&T, T-Mobile, Verizon, and most regional U.S. carriers. Carriers are not liable for delayed or undelivered messages.
No sharing of mobile data: Been There does not sell, rent, or share your mobile phone number or SMS opt-in consent with any third party for marketing or promotional purposes. Phone numbers are only shared with our SMS delivery provider (Twilio) to deliver the messages described above. See our Privacy Policy for full details.
The Service is owned by Osian, Inc. and protected by intellectual property laws.
The Service is provided "as is," without warranties. We do not guarantee that venue information is accurate or current.
To the maximum extent permitted by law, Osian, Inc. shall not be liable for any indirect, incidental, special, or consequential damages.
We may suspend or terminate your account if you violate these Terms. Accounts that post objectionable content or abuse other users are removed. You may delete your account any time through the app.
We may update these Terms from time to time. Continued use after changes constitutes acceptance.
Governed by the laws of the State of New York. Disputes resolved in the courts of New York County, New York.
Questions? hey@beenthere.social, or write to Osian, Inc.
Been There is a product of Osian, Inc. Questions about this document go to hey@beenthere.social.