We're here to help.
Most questions answered below. For everything else, send us a note — a real person will write back, usually within a day.
Frequently asked
- What is Been There?A free iOS app for discovering restaurants, bars, and cafés — pulled from critics, creators, and trusted sources, so you don't have to dig through ten tabs to find your next spot.
- Is it free?Yes. Optional BT+ unlocks 30 daily tokens, follow-up chats, plans and itineraries.
- Which cities?Anywhere. Been There works wherever you are.
- Android?Not yet. iPhone only for now (iOS 17+).
- How do I cancel BT+?Settings → Apple ID → Subscriptions on your iPhone, find Been There, tap Cancel. It takes effect at the end of your current billing period.
- Can I delete my account?From the app, Settings → Account → Delete account. Or email us at hey@beenthere.social.
Something not right?
- Can't find a venue.Try searching by neighborhood or vibe. If it's still missing, email the name and address and we'll add it.
- Hours or info is wrong.Tap the venue, scroll to the bottom, “Suggest an edit.” Or email us — updates usually go live within a day.
- The app crashed or got stuck.Force-quit and reopen. If it happens again, send us your iOS version and what you were doing.
Get in touch
- Emailhey@beenthere.social — bugs, feedback, missing venues, account help, or anything else. We typically reply within 24 hours.
- App StoreRate & review ↗ — if we got something right, a review is the single best way to help. If we got something wrong, write to us first.